Hobby Traders Online does not provide a shipping service.
Sellers (Marketplace Owners) are responsible for shipping their sold items to the buyers. The seller is to ensure that the items are packaged properly to prevent any damage during transit to the buyer. The seller has the responsibility to ensure the buyer receives all goods within 30 days of the purchase.
The seller “will” comply with all local and international shipping and customs regulations.
The seller is to provide the buyer with updated information.
In the event that the buyer does not receive the goods from the seller. The seller is to provide a valid proof of shipping. The valid proof of shipping must show:
- The name of the person the item was being shipped to
- The address that the item was shipped to
- The date the item was shipped
If a buyer receives their goods in an unsatisfactory condition and the packaging is poor, please contact Hobby Traders Online at [email protected]
Feedback between buyers and sellers is greatly appreciated.
“Connecting Hobby Enthusiasts Anytime Anywhere”
The HTO Team